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How can I change my Voiztalk number and password on the softphone?
Right click on the softphone’s information panel and click on the ‘Re-initialize selected service…’ pop-up menu. Enter your new account number and password and press ok. If you have changed your password on the softphone, remember to also modify your account’s password with Voiztalk at http://voiz.irepublics.com/user/index.php
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How do I change the audio properties on my softphone?
Click on the "screwdriver icon" on the softphone. Select the ‘Audio’ tab on the pop-up menu. You may change the playback and recording devices to onboard sound or any USB audio devices that you may have installed. You may test the audio quality by calling the following numbers:
123: to perform an echo test
321: to perform a music test
888: to speak to a customer service consultant
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The called party is saying that the audio from my end is very soft. How do I increase the volume on my system?
You should first try to adjust your sound control properties on your PC. Try to increase the MIC or recording volume. If the audio received by the other party continues to be soft, you may wish to check the AGC (automated gain control) on your device’s recording properties. To do so, double click on the sound icon on the bottom right toolbar panel of your Windows desktop. Click on the Options tab and select Properties. Check on the recording button and press OK. On the pop-up menu, click on the Advanced button. Under the ‘Other Controls’ section, check on the AGC box and press OK or close.
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Is there a phonebook on the softphone and how do I view listings of dialed, missed and received calls?
Yes, click on the folder icon on the softphone. On the pop-menu, select the Phonebook tab. Besides the ability to add or delete contacts from your phonebook, you may also perform a click-to-dial by double clicking on a contact’s name or number. View the dialed, missed or received call details by selecting the respective tabs on the same pop-up menu. You may also view the complete call detail records associated with your number by logging in at Voiztalk’s portal.
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How do I shut down the softphone?
Right-click on the sofphone icon on the bottom right toolbar panel of your Windows desktop and select ‘Shut down’ on the pop-up menu.
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How do I prevent the softphone from running automatically upon PC start-up?
Click on the Start icon on the bottom left toolbar panel of your Windows desktop. Hover towards Programs > StartUp > Sjphone menu. Right click on the Sjphone menu and select ‘Delete’ from the drop-down bar. Click yes to confirm.
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