- Auto Attendant & Complex IVR
- ACD (Automatic Call Distribution) with Skills Based Routing
- Call Distribution Logic
(Round Robin, Next-Available Agent, etc)
- Recording, Monitoring and Barge Features
- Agent Performance Data
- Queue Statistics
(Abandon Rate, average wait time, SLA, etc)
- Multiple Queues and Incoming Lines
- CLI (Caller Line Identification) routing
to specific agent or workgroup
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- Wait Time Notification
- Music On Hold
- Web Based Management Screens
- Integrate your web-enabled CRM to
Inbound/Outbound screen pop-ups
- Extensive and Customizable Queues
- Real-time and Historical Reporting
- Full-feature IP PBX
- CTI Integration with existing systems
- Remote IP Agent capabilities
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