Voiztalk.com - Malaysia corporate call savings and IP PBX solutions

Voiztalk IP PBX is scaleable to an enterprise call center system with comprehensive solutions to be deployed in world-class contact centers. The call center solution features include:

Auto Attendant & Complex IVR
ACD (Automatic Call Distribution) with Skills Based Routing
Call Distribution Logic (Round Robin, Next-Available Agent, etc)
Recording, Monitoring and Barge Features
Agent Performance Data
Queue Statistics (Abandon Rate, average wait time, SLA, etc)
Multiple Queues and Incoming Lines
CLI (Caller Line Identification) routing to specific agent or workgroup

Wait Time Notification
Music On Hold
Web Based Management Screens
Integrate your web-enabled CRM to Inbound/Outbound screen pop-ups
Extensive and Customizable Queues
Real-time and Historical Reporting
Full-feature IP PBX
CTI Integration with existing systems
Remote IP Agent capabilities

Comprehensive Reports
The reports display accurate information for your call center activity in nice formated tables and informative charts. Even more: you have the option to export the reports to pdf and csv (Excel). There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more.

Solid and Well Tested
The software is used in small SOHO call centers and also on big corporations.

Sample of the interfaces include:
Click the screenshot below to understand more about Call Center:


Answered Report	Agents Report	Realtime Report


Options Selection	Settings Tool	Unanswered Report


Distribution Report	Fields Information Help on Event	Search Information

Read More	Renewed Interface A completely renewed interface that adds functionality, flexibility and offer improvements for a better browsing experience. Graphics are now Flash free!
Read More	Report Designer You can customize the reports with your own metrics or formulas. No coding required. Everything from the included web-based setup utility.
Read More	Translation Tool A new translation engine that can be accessed via web. You can translate the reports to any language you like if its not already translated.
Read More	Realtime View The Realtime report shows concise and trusted data. You can view agents and queues in action. Succesfully tested in big enviroments.