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IP PBX Solution » Call Center Features

Call Center Features

Voiztalk IP PBX is scaleable to an enterprise call center system with comprehensive solutions to be deployed in world-class contact centers. The call center solution features include:

Auto Attendant & Complex IVR
ACD (Automatic Call Distribution) with Skills Based Routing
Call Distribution Logic (Round Robin, Next-Available Agent, etc)
Recording, Monitoring and Barge Features
Agent Performance Data
Queue Statistics (Abandon Rate, average wait time, SLA, etc)
Multiple Queues and Incoming Lines
CLI (Caller Line Identification) routing to specific agent or workgroup

Wait Time Notification
Music On Hold
Web Based Management Screens
Integrate your web-enabled CRM to Inbound/Outbound screen pop-ups
Extensive and Customizable Queues
Real-time and Historical Reporting
Full-feature IP PBX
CTI Integration with existing systems
Remote IP Agent capabilities

Sample of the interfaces include:

Click the screenshot below to understand more about Call Center:


Home page of Call Centre web system Home page of web system – setting of search criterias – Queues, Agents and Time Frame of Report.	Call Distribution Page A summary page to show overall information, such as total incoming calls, total answered calls, total unanswered calls, as well as call distribution by different queues.	Agent Call Monitor Display of which agent on queue.


Display of Answered Calls Display of Answered calls. Answered call by Agent table can be exported to Excel or PDF format.	Display of Answered Calls – drill down approach by Agent Answered calls to a particular Agent . Viewer can then see all calls answered by the specified agent as well as listen to all calls through call recording feature.	Display of Answered Calls by Call Queues Answered calls by queue – display on which are active queues.


Call Recording and Call recording file retrieval by per call. Each call that comes in can be recorded for monitoring and dispute purposes. This system enables easy retrieval of call records using the web interface.	Call Distribution Table and Chart Comparison Show of call distribution between answered and unanswered calls using a mixture of figures and chart.	Call Distribution Report Various distribution reports – based on queue, based on time period.